Once an order is placed, it cannot be canceled after the initial 12-hour window or once it has been dispatched.
Emergency or Wrong Order Requests
If you wish to cancel an order due to an emergency or incorrect order placement, you must send an email to our support team at support@racewinmart.com within 12 hours of placing the order.
Include your order number and reason for cancellation in the email.
Cancellations requested within the 12-hour window will be processed, and you will receive a confirmation email upon successful cancellation.
After Dispatch
Orders cannot be canceled after they have been dispatched.
You may refuse delivery if you no longer wish to accept the order, but shipping charges and restocking fees apply.
Refund and Replacement Policy
Damaged Products
If your order arrives in a damaged condition, you are eligible for a replacement or refund.
To request a replacement or refund, please contact our customer service team within 48 hours of receiving the product and provide clear photos of the damaged item along with your order details.
We will assess the issue and arrange a replacement or refund as per our policy.
Incorrect or Missing Items
In cases where the wrong product is delivered or items are missing, please notify us within 48 hours of delivery, providing evidence such as photos and order details. We will promptly resolve the issue by sending the correct items or offering a refund.
Refund Timelines
Refunds will be processed within 7–10 business days after approval and confirmation.
The amount will be credited back to your original payment method.
Conditions for Replacements/Refunds
Items eligible for replacement or refund must be unused and in their original packaging, except for damaged items. Additionally, they must be reported within the specified time frame, which is 48 hours for damages or incorrect items.
Contact for Support
For any issues regarding cancellation, refund, or replacements, email us at support@racewinmart.com
